I have a new profound hatred for Dell. I have never dealt with a more retarded organization than them. The idiocracy I have experienced is beyond comprehension.

The wife and I decided to get the kids laptops for Christmas. I signed up for a Dell Preferred Account and ordered the laptops. No problems were experienced and we received the laptops this past weekend. Problems arose after I decided to do something nice for the family and order a camcorder to record our first Christmas in our new house.

I ordered it a couple of days after I ordered the laptops. The ordering process online went okay, or so I thought. A few days later the order was canceled. I called them to find out why and the person I spoke with couldn't find anything wrong with my account and re-ordered it for me.

A couple of days later I receive an automated call from Dell at work stating there is a problem with my order and I need to speak to a customer service rep. The automated call connected me to the Account Verification Department. I went through the typical stuff of verifying my name, billing and shipping address, phone numbers, social security number and phone numbers. He then told me he couldn't verify my name. I assured him I was who I said I was and I thought we worked things out. He said he would release my order and it would ship on the 17th. Once again I thought things were cool, how wrong I was.

On Wednesday of last week I get another automated call from Dell stating there is a problem with my order. I go through the same crap of verification. The lady then tells me they cannot release the hold on my account. I ask why and she says she can't tell me. So I ask her a few more questions and I get to the point there is a problem with my phone number, which is odd since their automated system reached me just fine. She isn't buying it and tells me there is nothing she can do. I ask to speak to her supervisor and she states the same thing she already told me. I said that is fine let me speak to your supervisor. I am placed on hold and when she returns she says her supervisor is busy and takes my number so they can call me back. They never do.

Thursday goes by without a call from Dell. I am not surprised and I am too busy at work to deal with them. Friday comes and 15 minutes before I need to leave I get another automated call telling me my order was canceled. This time I call the financial services department and they tell me there is a hold on my account but they can't do anything for me and she connects me with the Account Verification Department again. I go through the same bullshit and am told they cannot release my account until they can verify my information. I explain to them that I already have ordered stuff from them and had it shipped using the same account and their automated system calls me just fine. I ask what the problem is only to be told they can't tell me. I am irate at this point. I state that I have a line of credit at Dell that is no good because of this and she agrees with me. I ask her if she sees how retarded all of this is and she agrees with me again. Irate now changes into blind rage. She asks if there is anything else she can do for me and I tell her she can go fuck herself and I hang up, I had to go.

So now I am trying to figure out what I can do to fix this. Financial services can't do anything and the verification department is about as useless as a paraplegic trying to play basketball. Even if I get it fixed I will never buy anything from them again. There inability to resolve this issue and help the customer has destroyed my faith in them as a company. The whole thing is retarded and makes my head hurt when I think about it. If any of you reading this have a suggestion please let me know.